Stainless Steel Side Shelf (cart/table configuration)

• Heavy-duty, weather-resistant vinyl construction
• Custom-tailored fit for multiple Primo grill configurations
• Embroidered Primo logo for refined branding
• Lightweight yet durable design
• Provides all-around protection—grill and cradle alike
• Made in the USA

• Model: PG00414 (previously PRM415 / PG00415)
• Fits: Oval Junior in-table, Oval XL on steel cart, Oval XL in compact table
• Width & Depth: Approximately 31 inches each
• Material: Heavy-duty black vinyl
• Color: Black
• Weight: Approximately 4.5–5.6 lb

Primo owners expect curated excellence this cover lives up to that expectation. It’s crafted to mirror Primo’s sleek lines and elevated design, while providing practical defense against the harshest outdoor conditions. The embroidered logo enhances the premium feel while the rugged materials promise steadfast protection. Whether you’re elevating your outdoor kitchen or preserving a prized grill, this cover reflects both care and sophistication.

Typical Delivery Time

Most Primo Grills orders arrive within 7 to 14 business days after shipment. Timing can vary by destination, carrier scheduling, and product availability. Orders paid through Affirm can add 5 to 7 days.

Order Processing

• Order Verification: After you place an order, we confirm availability with Primo Grills or an authorized distribution partner in our network.
• Payment Authorization: Once availability is confirmed, your payment method is charged.
• Order Placement: We then place the order with the supplier for fulfillment.
• Order Cutoff Time: Orders placed after 2:00 PM CST may begin processing the next business day.

Shipping Rates and Delivery Timeline

• Free Shipping: Shipping is FREE to the continental U.S. (lower 48 states).
• Handling Time: 1 to 10 business days
• Transit Time: 1 to 14 business days
• Affirm Note: Orders paid through Affirm can delay shipping timelines by 5 to 7 days.

Shipment Confirmation and Tracking

• Tracking Email: You will receive a shipment confirmation email once your order ships with tracking details.
• Tracking Activation: Tracking may take up to 24 hours to populate after the label is created.
• Carrier Selection: The carrier may vary based on cost and service quality.
• Delivery Scheduling: Most freight carriers attempt to contact you 1 to 2 days before delivery to schedule a drop-off time, but this is not guaranteed.

Delivery Options

• Standard Delivery: Curbside delivery only. You are responsible for bringing the shipment inside.
• Optional Upgrades: White Glove Service (inside placement) and Premium Installation Service (inside placement plus assembly and installation) may be available for an additional fee at checkout, subject to availability in your area. These services can add 2 to 5 business days for scheduling and coordination.

Pre Order and Special Order Items

• If an item is pre order or out of stock, we will email or call to confirm you are comfortable with extended shipping times before your payment is processed.
• Delivery timelines are estimates and may change due to production, freight, or carrier factors.
• Outside the lower 48 states: We can often arrange shipping, but it is not part of our standard offering. Contact us for a custom quote.

Damages

InHouseWellness.com is not liable for products damaged or lost during shipping. If your order arrives damaged, contact the carrier immediately to file a claim, save all packaging and damaged goods, and we will assist with coordination and documentation as needed.

InHouse Wellness extends the Primo manufacturer warranty to the original purchaser. Warranty coverage, terms, and remedies are set by Primo. Any warranty claims should be communicated directly to Primo (or your authorized Primo dealer).

Warranty Coverage Periods (by part type)

Primo’s warranty is provided as parts coverage based on the component:

• Limited Lifetime (parts): All ceramic parts
• Limited 5-Year (parts) against rust-through: All metal parts (excluding cast-iron parts)
• Limited 1-Year (parts) against rust-through: All cast-iron parts; all other parts & accessories (unless otherwise specified)
• Limited 30-Day (parts): Felt gaskets; thermometers

For complete coverage details and definitions, refer to the product’s manual and the warranty terms applicable to your purchase.

Notes About Corrosion / Finish

Metal surfaces can be affected by weather exposure, moisture, salt, scratches, and cleaning chemicals. The warranty typically does not cover rust, fading, surface blemishes, or oxidation unless it causes component failure that inhibits normal use of the grill.

What’s Not Covered (Common Exclusions)

Primo’s warranty generally does not cover:

• Damage from misuse, improper installation, accidents, or improper storage
• Labor, diagnostic/service calls, removal and reinstallation costs
• Freight/shipping charges related to warranty parts
• Issues caused by improper maintenance or failure to follow care instructions
• Unauthorized service, modifications, or non-approved replacement parts
• Claims not involving defects in materials or workmanship

Owner Responsibilities

• Install and use the grill in accordance with Primo instructions
• Maintain reasonable access to the grill for service
• Keep proof of purchase (receipt/invoice) to verify the purchase date and warranty period

How to File a Warranty Claim

To initiate a warranty claim, contact Primo or your authorized Primo dealer and be prepared to provide:

• Proof of purchase
• Model and serial number
• A description of the issue (photos may be requested)

Primo may provide replacement parts with equivalent parts; shipping and labor are typically the customer’s responsibility unless Primo states otherwise under the applicable warranty terms.