FAQ Page
Ordering
Q: How do I place an order?
A: Simply browse our catalog, select the products you wish to buy, and add them to your shopping cart. Once you are ready, proceed to checkout, enter your shipping details, and complete your payment.
Q: Can I modify or cancel my order after it has been placed?
A: Due to our quick processing times, orders cannot typically be modified once placed. However, if you need to make changes or cancel your order, please contact us immediately at support@inhousewellness.com, and we will do our best to accommodate your request.
Shipping
Q: How long does shipping take?
A: Shipping times can vary depending on the product and supplier. Typically, orders are shipped within 10 business days from the time they are placed. You will receive a confirmation email with a tracking number once your order has shipped.
Q: Do you offer international shipping?
A: Currently, we only ship within the United States. We are looking to expand our shipping options in the future.
Product Information
Q: How do I choose the right sauna/cold plunge/hot tub for my home?
A: Consider the size of the space where the unit will be installed, your budget, and specific features you desire, such as temperature controls for saunas or jets for hot tubs. Our product descriptions and specifications can help guide your decision. If you need further assistance, please contact our customer support.
Q: What maintenance is required for saunas and hot tubs?
A: Regular maintenance is crucial for the longevity of your product. For saunas, ensure proper ventilation and clean the interior regularly. For hot tubs, maintain the correct water chemistry, clean filters, and drain and refill the tub as recommended by the manufacturer.
Returns and Refunds
Q: What is your return policy?
A: We facilitate returns based on the suppliers’ policies. Generally, items must be returned unused, in original packaging, within a specific timeframe. For detailed information, please refer to our Refund and Return Policy. We do our best to honor refunds as much as possible, however merchant processing fees (such as credit card fees) are non-refundable.
Q: How do I return a product?
A: Contact our customer service at support@inhousewellness.com with your order details and reason for return. We will guide you through the process based on the supplier’s policy.
Technical Support
Q: What should I do if my product is defective or not working as expected?
A: Please contact us immediately if you encounter any issues with your product. We can provide troubleshooting assistance and, if necessary, facilitate warranty service.
Q: Are installation services provided for saunas and hot tubs?
A: Installation services are not provided directly by us. We recommend hiring a professional to ensure your sauna or hot tub is installed according to the manufacturer's instructions.
Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other digital payment methods. All payments are securely processed through third-party payment gateways.
Q: Is financing available for large purchases?
A: Yes, we offer financing options through third-party providers. You can apply for financing at checkout and receive immediate approval to proceed with your purchase.
Contact Us
Q: How can I get additional help?
A: If you have any other questions or require further assistance, please don't hesitate to reach out to us at support@inhousewellness.com or call +1 (512) 559-8860. Our team is here to help ensure a pleasant shopping experience.
Q: What is InHouse Wellness
A: InHouse Wellness is a DBA of Zaragoza Marketing, a company located in Austin, TX that connects consumers with health and wellness products. InHouse Wellness is a drop-shipping business that represents various wellness brands. We act as our customers liaison for