Refund policy

Effective Date: November 19, 2024

Thank you for shopping at InHouseWellness.com. We strive to provide excellent customer service and ensure your satisfaction. This policy outlines the conditions under which products purchased from our website can be returned, refunded, or exchanged.

1. General Policy

Our refund, return, and exchange policies are based on the manufacturer or supplier policies for each product. As a dropshipping business, InHouse Wellness facilitates the return process on behalf of our suppliers but strictly adheres to their individual policies regarding returns, refunds, and exchanges.

Compliance with Applicable Laws

Our Refund & Return Policy is designed to comply with all applicable consumer protection laws and regulations in the jurisdictions where we operate. Nothing in this policy is intended to limit any rights you may have under applicable law, including, where relevant, the U.S. Federal Trade Commission rules, state consumer rights laws, or other statutory rights. If any provision of this policy conflicts with such rights, the applicable legal provisions will govern.

2. Eligibility for Returns

To qualify for a return or refund, items must meet the following conditions:

  • Condition: The item must be unused, in the same condition that you received it, and in its original packaging.

  • Time Frame: Returns must be initiated within 30 days of delivery.

  • Proof of Purchase: You must provide a receipt or proof of purchase.

We accept returns for all eligible products shipped within the continental United States (lower 48 states). If your order was shipped to an address within this region, you may request a return in accordance with the terms outlined in this Refund & Return Policy.

At this time, returns for orders shipped outside the continental United States (including Alaska, Hawaii, and international addresses) may not be supported or may be subject to additional conditions and fees. Please contact support@inhousewellness.com prior to placing your order if you are outside our standard shipping region and have questions about return eligibility.

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Reach out to our customer service at support@inhousewellness.com or call +1 (512) 559-8860. Please provide your order number, item details, and reason for return.

  2. Confirmation: We will verify return eligibility based on the manufacturer’s policy and provide you with the appropriate return address and instructions.

  3. Return Shipping: Customers are responsible for return shipping costs, including obtaining and paying for the return shipping label. Return shipping costs are non-refundable, and if a refund is approved, the return shipping cost may be deducted from the refund amount.

  4. Restocking Fee: All non-defective returns are subject to a 25% restocking fee.

  5. Taxes: Applicable taxes will be refunded with the product price if eligible

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If your return is approved, a credit will be applied to your original method of payment within 14 days.

  • Rejected Refunds: If the return does not conform to the manufacturer’s policies, we will notify you. The item may be sent back to you at your expense.

  • Refund Method and Timing: Approved refunds will generally be issued to the original payment method used at checkout. Refund timing may vary depending on the payment provider, card issuer, bank, wallet provider, financing provider, or payment processor. Once we issue an approved refund, additional posting time may be required by the applicable third-party payment provider, and we do not control the exact date funds become available in your account.

     

  • Non-Refundable Amounts: Unless otherwise required by law or expressly stated in this policy, original shipping charges, return shipping costs, restocking fees, white-glove delivery fees, installation fees, processing fees, financing-related fees, special-order fees, and other non-refundable charges may be deducted from the refund amount.

5. Refunds for Financed or Installment Purchases

For orders financed through Affirm, Shop Pay Installments, or another financing or installment provider, refund amounts, timing, credits, remaining balances, payment schedules, interest, fees, and account adjustments may be determined by the applicable financing provider according to that provider’s terms.

If a financed or installment purchase is canceled, returned, partially refunded, or otherwise adjusted, InHouse Wellness will process any approved refund according to this Refund & Return Policy, but the financing provider may separately determine how the refund affects your loan, installment plan, payment schedule, interest, fees, or remaining balance.

Certain processing fees, financing-related fees, merchant fees, shipping fees, white-glove service fees, installation fees, restocking fees, and other non-refundable charges may be deducted from your refund where permitted by law and applicable policy.

InHouse Wellness does not control financing approval, repayment terms, interest, late fees, credit reporting, payment schedules, refund posting times, or financing-provider decisions. Please contact the applicable financing provider for questions about your financing account, repayment obligations, or how a refund affects your installment plan.

For any questions about refunds on financed orders, please contact us at support@inhousewellness.com.

For any questions about refunds on financed orders, please contact us at support@inhousewellness.com.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@inhousewellness.com or call +1 (512) 559-8860. We will work with the manufacturer or supplier to resolve the issue, which may include a replacement or refund in accordance with their policy.

7. Exchanges

We accept exchanges for defective or damaged items only. To initiate an exchange, contact us at support@inhousewellness.com and follow the instructions provided. Exchange eligibility will depend on the manufacturer’s policy.

8. Non-Returnable Items

Certain types of items cannot be returned. These include:

  • Custom-made or personalized items

  • Sale items (only regular-priced items may be refunded)

  • Perishable goods such as food or flowers

  • Intimate or sanitary goods

  • Hazardous materials, flammable liquids, or gases

9. Optional Add-On Services

White-Glove Service and Premium Installation Services are non-refundable. Cancellations are subject to the following terms:

  • White-Glove Service: May be canceled up to 48 hours before delivery for a full refund.

  • Premium Installation Service: May be canceled up to 5 days before the scheduled installation date for a full refund.

  • If the installation is canceled after delivery has occurred, only the labor portion may be refunded if unbilled.

  • If the customer fails to be available for the scheduled installation, a rescheduling fee may apply.

Refunds for White-Glove and Installation Services are subject to the following conditions:

  • White-Glove Service fees are non-refundable.

  • Premium Installation Service fees are non-refundable.

  • If a sauna is returned after installation, labor fees will not be refunded.

  • If a sauna is returned and a hauling service was used, the customer may be responsible for repackaging costs.

10. Cancellation Policy

Orders may be canceled before shipment. Once a product has shipped, cancellations will be treated as a return and will be subject to the return policies outlined above.

11. Contact Information

For questions regarding this policy or to initiate a return, refund, or exchange, please contact:

InHouse Wellness Customer Satisfaction Team
Email: support@inhousewellness.com
Phone: +1 (512) 559-8860
Contact Form: Send a message from our Contact Us page

Office Address:
InHouse Wellness
5900 Balcones Drive, #20752, Austin, TX, 78731, United States

Important: DO NOT send returns to this address. Your return will go directly to the warehouse or manufacturer your shipment originated from. We will provide you with the appropriate return address during the return process.

12. Limitation of Liability

InHouse Wellness is not liable for:

  • Manufacturer defects beyond the scope of their provided warranties.

  • Damage resulting from misuse, improper installation, or unauthorized modifications.

  • Delays in processing returns due to incomplete or missing information provided by the customer.

We facilitate communication with manufacturers to resolve disputes but cannot guarantee outcomes beyond their stated policies.