Hemlock Backrest for Saunas

Dimensions:

• Height: 23.5”
• Width: 15.75”
• Depth: 2” (Each backrest)
• Weight: 2 lbs. per backrest

🚚 Estimated Delivery Time

• Standard Orders: Typically delivered within 5–30 days of shipment.
• West Coast: Usually arrives 7–10 days after shipment.
• East Coast: Usually arrives 14–18 days after shipment.
• Made-to-Order (e.g. Ripavi): May take 90–120 days, as these are custom-built in Finland.

Note: While rare, some orders may take up to 60 days depending on carrier and location.

📬 Shipping Confirmation

• You'll receive an email with tracking info once your order ships.
• Tracking becomes active within 24 hours for real-time updates via the carrier's website.

🏠 Curbside Delivery (Included)

• All items are delivered curbside to your shipping address.
• The freight company will contact you 1–3 days in advance to schedule delivery.
• Customer is responsible for moving the product indoors after delivery.

🧤 White Glove Service (Optional)

• Upgrade at checkout to have your sauna brought inside to any room (including upper floors).
• Unpacking, assembly, and installation not included.
• Additional fees apply. Allow 2–5 business days for scheduling.

🔧 Premium Installation & Assembly (Optional)

• Includes White Glove Service plus full assembly and setup.
• Electrical work not included, but may be arranged separately.
• Installation labor:
• $50–$75/hr per installer (varies by region)
• $75–$150+/hr for any licensed electrical work
• Scheduling may take 3–10 business days, based on installer availability.

❓ Questions?

We're here to help!

📧 Email, 📱 Text, or ☎️ Call us anytime for personalized delivery timelines or support.

At InHouse Wellness, we proudly stand behind the quality of every Golden Designs, Maxxus, and Dynamic product we sell. Each sauna includes a 5-Year Limited Manufacturer’s Warranty provided by Golden Designs, Inc., covering key components like the wood, structure, heating elements, and electronics.

📄 Warranty Card & Activation

• A physical warranty card is included inside the box with your product.
• We’ll also email you a digital copy for safekeeping.
• To activate your warranty, fill out the card and mail it directly to Golden Designs, Inc.
  
  Or, if you prefer, send it to us and we’ll handle the submission for you.

🔧 Warranty Coverage

• Coverage Period: 1–5 years from the original purchase date.
• Covered Items: Wood, structure, electronics, and heating elements.
• Applies To: Indoor-use only products sold under the Dynamic, Maxxus, or Golden Designs brands.
• Not Covered: Labor, outdoor damage, misuse, modifications, unauthorized repairs, normal wear and tear, or commercial use.

⚠️ Indoor Saunas: Placing your indoor sauna outdoors will void the warranty. **Only applies to indoor saunas

Evidence of tampered documentation or missing serial numbers also voids coverage.

💡 Warranty Limitations

• Surface cracks, wood expansion, or contraction are natural and not considered defects.
• Electronics (e.g., stereos, radios) are covered through their original manufacturers.
• Return shipping for warranty parts is the customer’s responsibility.

📞 Support & Questions

• For questions about your warranty, contact us anytime at Support@InHouseWellness.com.
• You can also contact Golden Designs directly at info@goldendesignsinc.com or call (909) 212-5555.

This limited warranty provides specific legal rights; additional rights may vary by state.