Harvia Pro 20 SS WH Pkg — Complete 24kW Wood-Burning Sauna Stove System

• Harvia Pro 20 wood-burning stove (24kW) in graphite black with stainless steel
• Chimney kit and chimney extension with CE certification
• 22-liter stainless steel water heater included
• Includes protective floor bedding and 3-sided safety sheath
• 88 lbs of high-heat-capacity olivine diabase sauna stones
• Smoke pipe included for exhaust venting
• Adjustable feet for sloped surfaces
• Designed, engineered, and manufactured in Finland

Heater (Pro 20):

• Power: 24kW
• Sauna Room Size: 283–706 cu. ft.
• Max Firewood Length: 15"
• Firewood Diameter: 3–6"
• Flue Location: Top and Back
• Dimensions: 16.9"W x 20"D x 29.9–31.1"H
• Weight: 132 lbs
• Stone Capacity: 88 lbs

Protective Bedding:

• Dimensions: 18.5"W x 26.2"D x 2.4–3"H
• Material: Black aluminum-zinc coated steel
• Weight: 23.6 lbs

Protective Sheath:

• Dimensions: 19.7"W x 22.4"D x 32.3"H
• Material: Black steel
• Weight: 17.4 lbs

Chimney Kit (WHP1500):

• Dimensions: 8.7"W x 8.7"D x 59.1"H
• Material: Stainless steel
• Weight: 49.4 lbs

Chimney Extension (WHP1000):

• Dimensions: 8.7"W x 8.7"D x 39.4"H
• Material: Stainless steel
• Weight: 14.8 lbs

Water Heater (WP220ST):

• Capacity: 22 liters
• Dimensions: 13.98"W x 7.48"D x 16.14"H
• Weight: 9.26 lbs

Smoke Pipe (WZ11520):

• Dimensions: 4.53"W x 4.53"D x 7.9"H
• Material: Stainless steel
• Weight: 0.88 lbs

Shipping Weight (Total):

• 220 lbs (with stones)

Harvia is globally renowned for its commitment to authentic Finnish sauna design, combining rugged durability with elegant craftsmanship. The Pro 20 SS WH Pkg represents Harvia’s expertise in delivering complete, high-performance heating systems for discerning sauna owners. From handcrafted components made in Finland to premium safety and performance features, Harvia ensures you get the full traditional sauna experience — hassle-free and built to last.

At InHouse Wellness, we partner with Bathing Brands, the official distributor of Harvia products, to ensure a seamless and reliable delivery experience.

📦 Shipping Details

• Shipping Method: Orders are shipped via Ground or LTL Freight, depending on product size and weight
• Processing Time: Most Harvia products ship within 7–10 business days of order confirmation
• Tracking: You will receive a shipping confirmation email with tracking once your order leaves the warehouse

🏠 Delivery Method

• Curbside Delivery (Standard):
  
  Larger Harvia items (like heaters or control systems) are delivered via freight service with curbside drop-off
• The freight carrier will contact you to schedule a delivery appointment
• Customer is responsible for moving the product to its final location

🔁 Return Policy

• Return Window: Harvia products can be returned within 30 days of purchase if unused and uninstalled
• Return Authorization Required: Email CustomerService@BathingBrands.com to request a Return Authorization (RA) number before returning any item
• Return Shipping:
• If due to damage or distributor error: Bathing Brands covers the return shipping cost
• Standard returns: Customer is responsible for return shipping (insured, using the same method it was delivered)
• Restocking Fee: There is no fixed restocking fee, but a re-boxing fee ($20–$50) may apply if new packaging is needed
• Refund Process: Products are inspected upon return; if undamaged, a refund is issued for the full amount paid, less any applicable re-boxing fees
• If damage is found, you will be advised to file a claim with your carrier

❓ Questions?

Need help with freight quotes, rural delivery coordination, or return instructions?

📧 Contact us at Support@InHouseWellness.com

📱 Or email Bathing Brands directly at CustomerService@BathingBrands.com

Harvia products sold through InHouse Wellness are protected by a limited manufacturer’s warranty covering defects in materials and workmanship when used as intended and installed properly.

✅ Warranty Coverage – Residential Use

• Sauna heaters, steam generators, control units, and heating products: 2 years
• +1 extra year when registered at Harvia.com
• Hot tubs and cold tubs: 2 years
• Saunas (frames, panels, doors, hinges): 2 years
• Covers manufacturing defects only
• Accessories (excluding small consumables): 2 years

🏢 Warranty Coverage – Commercial or Non-Consumer Use

• Electric heaters, steam generators, and control units (excluding wear-and-tear components): 2 years
• Heating elements (including spares): 6 months
• Wood-burning heaters: 6 months
• Hot tubs and cold tubs: 6 months
• Saunas (frames, panels, doors, hinges): 1 year
• Covers manufacturing defects only
• Accessories (excluding small consumables): 1 year
• Spare parts (excluding heating elements): 1 year

❌ Not Covered

• Normal wear and tear, including heating elements, relays, bulbs, stones, and other consumables
• Natural wood aging (cracking, discoloration, shrinkage, pitch)
• Damage from improper installation, misuse, harsh chemicals, or non-intended environments
• Products altered or repaired without Harvia’s written approval
• Products with missing or defaced safety or serial number labels
• Use of non-Harvia parts or accessories

📌 Warranty Conditions

• Warranty starts from the original purchase date
• Applies only to new Harvia products sold through authorized dealers
• Installation must be completed by a licensed professional per Harvia’s instructions
• Products must be used under normal conditions as described in the owner’s manual
• For visible defects, warranty claims must be submitted before installation
• Warranty is void if the product is used outside of its intended residential or commercial classification

📦 Filing a Warranty Claim

• Report defects within a reasonable time frame:
• Within 2 months for residential customers
• Within 14 days for commercial customers
• Submit a written claim with:
• Proof of purchase
• Product serial number (if applicable)
• Description of the issue and use conditions
• Clear photos, especially for visible damage
• Harvia may request the defective item be returned for inspection

⚖️ Legal & Limitations

• Harvia may choose to repair, replace, or offer a price adjustment for defective products
• Harvia is not liable for indirect damages, such as lost profits or project delays
• For non-consumers, Finnish law governs the warranty terms
• Consumers are protected under applicable local consumer laws

📞 Warranty Support

For questions or warranty help, contact:

📧 Support@InHouseWellness.com

Or reach out to Harvia directly at:

Harvia Finland Oy, P.O. Box 12, 40951 Muurame, Finland