Harvia Virta Pro HL200E Sauna Heater — 20kW Commercial-Grade Electric Heater

• Commercial-grade electric sauna heater
• 20kW output for large sauna spaces
• Elements split into two groups for balanced heating and longevity
• Steel construction with minimalist, modern design
• Designed for spas, apartment buildings, and wellness centers
• Requires Xenio or Griffin control system (sold separately)
• UL certified for safety compliance
• Made in Finland

• Model: Virta Pro HL200E
• Kilowatt Rating: 20kW
• Primary Fuel: Electric
• Voltage: 208V
• Phase: 3-phase
• Nominal Amps: 58.2A (2 circuits)
• Minimum Room Size: 354 cu. ft.
• Maximum Room Size: 1130 cu. ft.
• Heater Weight: 105.8 lbs
• Shipping Weight with Stones: 369.8 lbs
• Width: 31" (787 mm)
• Depth: 16" (406 mm)
• Height: 33" (838 mm)

Harvia has been at the forefront of sauna innovation for decades. The Virta Pro series is the pinnacle of their commercial heater lineup — offering unmatched reliability, elegant design, and heavy-duty components capable of handling the demands of high-volume use. With Harvia, you're not just buying a heater; you're investing in sauna heritage, proven engineering, and long-term performance.

At InHouse Wellness, we partner with Bathing Brands, the official distributor of Harvia products, to ensure a seamless and reliable delivery experience.

📦 Shipping Details

• Shipping Method: Orders are shipped via Ground or LTL Freight, depending on product size and weight
• Processing Time: Most Harvia products ship within 7–10 business days of order confirmation
• Tracking: You will receive a shipping confirmation email with tracking once your order leaves the warehouse

🏠 Delivery Method

• Curbside Delivery (Standard):
  
  Larger Harvia items (like heaters or control systems) are delivered via freight service with curbside drop-off
• The freight carrier will contact you to schedule a delivery appointment
• Customer is responsible for moving the product to its final location

🔁 Return Policy

• Return Window: Harvia products can be returned within 30 days of purchase if unused and uninstalled
• Return Authorization Required: Email CustomerService@BathingBrands.com to request a Return Authorization (RA) number before returning any item
• Return Shipping:
• If due to damage or distributor error: Bathing Brands covers the return shipping cost
• Standard returns: Customer is responsible for return shipping (insured, using the same method it was delivered)
• Restocking Fee: There is no fixed restocking fee, but a re-boxing fee ($20–$50) may apply if new packaging is needed
• Refund Process: Products are inspected upon return; if undamaged, a refund is issued for the full amount paid, less any applicable re-boxing fees
• If damage is found, you will be advised to file a claim with your carrier

❓ Questions?

Need help with freight quotes, rural delivery coordination, or return instructions?

📧 Contact us at Support@InHouseWellness.com

📱 Or email Bathing Brands directly at CustomerService@BathingBrands.com

Harvia products sold through InHouse Wellness are protected by a limited manufacturer’s warranty covering defects in materials and workmanship when used as intended and installed properly.

✅ Warranty Coverage – Residential Use

• Sauna heaters, steam generators, control units, and heating products: 2 years
• +1 extra year when registered at Harvia.com
• Hot tubs and cold tubs: 2 years
• Saunas (frames, panels, doors, hinges): 2 years
• Covers manufacturing defects only
• Accessories (excluding small consumables): 2 years

🏢 Warranty Coverage – Commercial or Non-Consumer Use

• Electric heaters, steam generators, and control units (excluding wear-and-tear components): 2 years
• Heating elements (including spares): 6 months
• Wood-burning heaters: 6 months
• Hot tubs and cold tubs: 6 months
• Saunas (frames, panels, doors, hinges): 1 year
• Covers manufacturing defects only
• Accessories (excluding small consumables): 1 year
• Spare parts (excluding heating elements): 1 year

❌ Not Covered

• Normal wear and tear, including heating elements, relays, bulbs, stones, and other consumables
• Natural wood aging (cracking, discoloration, shrinkage, pitch)
• Damage from improper installation, misuse, harsh chemicals, or non-intended environments
• Products altered or repaired without Harvia’s written approval
• Products with missing or defaced safety or serial number labels
• Use of non-Harvia parts or accessories

📌 Warranty Conditions

• Warranty starts from the original purchase date
• Applies only to new Harvia products sold through authorized dealers
• Installation must be completed by a licensed professional per Harvia’s instructions
• Products must be used under normal conditions as described in the owner’s manual
• For visible defects, warranty claims must be submitted before installation
• Warranty is void if the product is used outside of its intended residential or commercial classification

📦 Filing a Warranty Claim

• Report defects within a reasonable time frame:
• Within 2 months for residential customers
• Within 14 days for commercial customers
• Submit a written claim with:
• Proof of purchase
• Product serial number (if applicable)
• Description of the issue and use conditions
• Clear photos, especially for visible damage
• Harvia may request the defective item be returned for inspection

⚖️ Legal & Limitations

• Harvia may choose to repair, replace, or offer a price adjustment for defective products
• Harvia is not liable for indirect damages, such as lost profits or project delays
• For non-consumers, Finnish law governs the warranty terms
• Consumers are protected under applicable local consumer laws

📞 Warranty Support

For questions or warranty help, contact:

📧 Support@InHouseWellness.com

Or reach out to Harvia directly at:

Harvia Finland Oy, P.O. Box 12, 40951 Muurame, Finland

When you’re investing in premium wellness equipment, you want more than just a good deal—you want the right partner. Here’s why our customers trust us over anyone else:

• Guaranteed Best Pricing – We work directly with manufacturers, so you never overpay. If you find a lower price, we don’t just match it—we beat it.
• Unbeatable Shipping Times – Even if others claim faster delivery, we win. Your order ships either from our Austin, TX warehouse or straight from the manufacturer—fast, reliable, and trackable.
• White Glove Delivery & Installation – We offer professional delivery, assembly, and installation so your new equipment is set up perfectly from day one.
• U.S.-Based, Real Support – Our team is right here in the USA, ready to help by phone, text, or email—before, during, and long after your purchase.
• Since 2011 – Over a decade of helping health and wellness consumers connect with top brands and the perfect products for their needs.
• Factory Warranties Included – Full manufacturer coverage on every product, plus our help if you ever need to file a claim.
• Exclusive Video & eBook Guides – From maintenance tips to usage tutorials, we give you the knowledge to get the most from your investment.

Bottom line: We don’t just sell equipment—we deliver the fastest shipping, the most reliable support, and the kind of buying experience you’ll tell your friends about.