Chimney Out the Top (Separate)

At InHouse Wellness, we coordinate directly with Dundalk Leisurecraft to ensure your order arrives safely and smoothly.

📦 Order Handling & Tracking

• Once your order is processed, it is shipped directly from Dundalk’s warehouse.
• You’ll receive tracking details as soon as the freight carrier picks up your order.

🏠 Delivery Method

• Standard Delivery: Curbside drop-off only. The freight company will call to schedule a delivery window.
• Customer is responsible for moving the product from the curb to its final location.

🔽 Unloading Requirements

• Crates under 92 inches: Typically eligible for liftgate service from the carrier.
• Crates over 92 inches: Will require customer-arranged equipment (e.g., forklift or tilt-tow truck) for unloading.

⏳ Estimated Delivery Time

• Standard Products: Typically delivered within 14–21 days.
• Made-to-Order Products: May require 90–120 days for production and delivery.

Product-specific timelines listed on our product pages are usually accurate. Contact us if you’d like up-to-date confirmation for your order.

🛑 Damaged Shipments

If your crate arrives with visible damage:

1. Accept the delivery, but note all damage clearly on the Bill of Lading (BOL).
2. Take photos of any visible damage.
3. Contact InHouse Wellness immediately so we can assist you with filing a claim with Dundalk Leisurecraft.

🧍 Customer Responsibilities

• Be available to receive and inspect the shipment.
• Arrange the necessary equipment or help to unload your sauna if the crate is oversized or heavy.

❓ Need Help?

We’re here to assist you every step of the way.

📧 Email: Support@InHouseWellness.com

📱 Text or call us for real-time updates or logistics questions.

Every Dundalk Leisurecraft product is backed by a 5-Year Limited Manufacturer’s Warranty, offering peace of mind and dependable support.

🔒 Key Coverage Details

• Warranty Period: 5 years from the original purchase date
• Coverage Includes:
• Defects in materials and workmanship
• Applies under normal residential use only
• Product Types Covered:
• Saunas
• Tiki Bars
• Other Leisurecraft products

⚠️ What’s Not Covered

This warranty does not apply to:

• Normal wear and tear
• Damage from weather conditions (e.g., rain, snow, UV exposure)
• Issues caused by misuse, negligence, or improper maintenance
• Commercial use or non-residential applications

Note: This is a parts-only warranty. Labor, shipping, and service fees are not included.

📝 Warranty Registration

To activate your warranty:

• Register your product online at
  
  🔗 leisurecraft.com/warranty-registration

📘 Additional Info

For complete terms, consult your product’s assembly manual or contact your authorized retailer.

❓ Questions or Claims?

We’re here to help!

📧 Email: Support@InHouseWellness.com

Or contact Dundalk Leisurecraft directly through their official site.