Refund and Return Policy

 

Effective Date: November 19, 2024

Thank you for shopping at InhouseWellness.com. We understand that sometimes a product may not meet your expectations. This policy outlines the conditions under which products purchased from our Website can be returned or refunded.

Eligibility and Time Frame

  • 30-Day Refund Window: You have 30 days from the delivery date to request a refund. After this period, we cannot offer refunds, extensions, or exceptions.
  • Product Condition: To qualify for a refund or exchange, the product must be returned in its original, new, and unused condition, along with all original packaging and accessories.

  • Right of Withdrawal: You have the right to withdraw from your purchase within 14 days of delivery. To exercise this right, please contact us at support@inhousewellness.com or call +1 (512) 559-8860. We will provide you with a withdrawal form or assist you directly in processing your return request.

Return Method and Costs

  • Return by Mail: All returns must be shipped back to either us, or the original place it was shipped from.

    Please send your return to: InHouse Wellness 2028 E. Ben White Blvd #240-6184 Austin, TX 78704

  • Return Costs: Customers are responsible for the cost of return shipping unless the item is damaged or defective upon arrival. Shipping costs are non-refundable.
  • Restocking Fee: Please note that all returned items are subject to a 25% restocking fee based on the original purchase price.

How to Request a Return

  1. Contact Us: Email us at [support@inhousewellness.com] to request a return. Please include your Order Number and the reason for the return.
  2. Receive Instructions: We will provide return instructions, including the return address, and issue any necessary forms to complete the process.
  3. Prepare Your Package: Securely repackage your item(s) in their original condition, and ship the item to the address provided.
  4. Refund or Exchange Processed: Once we receive and verify that the returned item meets our eligibility criteria, we will process your refund—minus the 25% restocking fee—to your original payment method. If you requested an exchange, we will ship the replacement product promptly.

Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 24 hours of delivery. We will work quickly to resolve the issue by providing a replacement or issuing a full refund, as appropriate, at no additional cost.

Non-Returnable Items

  • Perishable goods
  • Products that have been opened, used, or are not in their original new condition
  • Gift cards
  • Downloadable software products

Additional Important Information
We reserve the right to refuse refunds, exchanges, or returns if the product does not meet our conditions. For any questions or concerns about this policy or the return process, please email us at [support@inhousewellness.com].


ADHERENCE TO SPECIFIC MANUFACTURER'S RETURN POLICY

1. Following Guidelines

Our refund and return policy mirrors the policies of the suppliers from whom we source our products. As a dropshipping business, we facilitate the return process on behalf of our suppliers but adhere strictly to their individual policies regarding returns and refunds.

2. Eligibility for Returns

To qualify for a return or refund, items must meet the following conditions:

  • Condition: The item must be unused, in the same condition that you received it, and in the original packaging.
  • Time Frame: Returns must be initiated within the supplier's specified return period, which we will communicate to you at the time of purchase.
  • Proof of Purchase: You must provide a receipt or proof of purchase.

3. Non-Returnable Items

Certain types of items cannot be returned. These include:

  • Custom-made or personalized items
  • Perishable goods such as food, flowers, or magazines
  • Intimate or sanitary goods
  • Hazardous materials, or flammable liquids or gases

4. Process for Initiating a Return

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer service at support@inhousewellness.com or call +1 (512) 559-8860. Provide us with your order number, details of the item, and the reason for return.
  • Confirmation: We will verify the return eligibility based on the supplier's policy and provide you with instructions on where to send the returned item.
  • Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund based on the supplier's criteria:

  • Approved: If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • Rejected: If the return does not conform to the supplier's policies, we will inform you, and the item may be sent back to you at your expense.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@inhousewellness.com. We will work with the supplier to resolve the issue, which may include a replacement or refund as per the supplier's policy.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@inhousewellness.com and follow the instructions provided.

8. Contact Information

For more information about our Refund and Return Policy, or if you have questions, please contact us by email at support@inhousewellness.com or by phone at +1 (512) 559-8860.

Company Information:
Zaragoza Marketing LLC, DBA InHouse Wellness
2028 E. Ben White Blvd. #240-6184
Austin, TX 78741