Dynamic Cold Therapy 1.0 HP Chiller (DCT-SY-10-HC) – Cold & Heat | WiFi Control

The Dynamic Cold Therapy 1.0 HP Chiller (Cold/Heat) with Wi-Fi App is a state-of-the-art solution designed to enhance your cold plunge experience by providing precise temperature control and advanced features.

At InHouseWellness, we want to ensure that you are completely satisfied with your purchase. Please review our refund and return policy below before making your purchase:

Eligibility for Returns:

30-Day Return Window: You have 30 days from the date of delivery to initiate a return. After this period, we cannot offer refunds or exchanges.
Condition of Items: All returned items must be in new, unused condition and include all original packaging and accessories.
Manufacturer’s Return Policy: As part of our dropshipping model, we adhere to the manufacturer’s return policy. Please be aware that each supplier’s policy may vary, and we will assist you in following their specific return procedures.
Restocking Fees:

25% Restocking Fee: All returned products are subject to a 25% restocking fee based on the original purchase price. A restocking fee is charged by the manufacturer and is applied to cover costs.

Initiate Your Return: To start a return, please contact our customer service team at support@inhousewellness.com with your order number and reason for the return.
Return Merchandise Authorization (RMA): All returns require pre-approval and an RMA number from the manufacturer. We will guide you through this process.
Return Shipping: Customers are responsible for return shipping costs unless the item is damaged or defective upon arrival. Shipping fees are non-refundable.
Refund Process: Once your return is received and inspected, your refund will be processed within 14 days, minus any applicable fees.
Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 24 hours of delivery. We will assist you with a replacement or full refund at no additional cost, following the supplier's return policy.

Non-Returnable Items: Some items may not be eligible for return, including:

Custom-made or personalized products
Products that have been opened or used
Gift cards
Exchanges: If you'd like to exchange a product, please contact us within 30 days of delivery. Exchanges are subject to product availability, and additional shipping charges may apply.

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us at support@inhousewellness.com.

We want to ensure your order arrives safely and with as little hassle as possible. Here's everything you need to know about how shipping works:

Curbside Delivery:

All products are delivered curbside at your delivery address. The freight company will contact you 1-3 days before delivery to schedule a convenient time for your delivery.
Please note, customers are responsible for bringing the product inside once it is delivered to the curb.

White Glove Service (Optional Upgrade):

If you'd like your product brought inside and placed in a specific room, you can opt for our White Glove Service at checkout. This service includes inside delivery to any room in your home, regardless of floor level.

Please note that White Glove Service does not include unpacking, assembly, or installation.
Additional fees apply, which will be displayed at checkout, and 2-5 business days will be added for scheduling and coordination.

Premium Installation & Assembly (Optional Upgrade):

For customers who want full assembly and installation, we offer a Premium Installation Service. This includes the White Glove Service (inside placement) along with complete assembly and setup of your product.

If applicable, electrical work may be required (e.g., wiring a sauna to a dedicated circuit).
The base fee covers the delivery and initial setup. Additional labor costs will apply for assembly and installation, charged at $50–$75 per hour, per person (rate varies by region), and $75–$150+ per hour for electrical work (based on local electrician rates).

3–10 business days may be required for scheduling, depending on installer availability.

Estimated Delivery Time:

General Delivery Timeframe: Shipping times generally range from 5 to 30 days after shipment, but delivery may extend up to 60 days depending on the supplier and location.

West Coast Delivery: Typically takes 7-10 days from shipment.
East Coast Delivery: Typically takes 14-18 days from shipment.
Custom or Specialty Products: Some items, such as Ripavi saunas, may take 90-120 days as they are built to order and shipped from Finland.
Shipping Confirmation:

Once your order is shipped, you will receive a shipment confirmation email with your tracking number. This number will be active within 24 hours, allowing you to track your order’s progress directly via the carrier’s website.
Need More Information?

If you have any questions or need further assistance with your delivery or shipping time, please feel free to email, text, or call us for more accurate delivery estimates. We're here to help!

Your Assurance of Quality with InHouseWellness At InHouseWellness, we believe in offering more than just exceptional products—we stand behind their quality. That’s why we extend the 5-Year Limited Manufacturer’s Warranty provided by Golden Designs, Inc., ensuring peace of mind with every purchase. Below is the exact Warranty Document you will receive with your Sauna purchase. You can always come back here to download it and/or submit it to the manufacturer.